Chance-Constrained Staffing with Recourse for Multi-Skill Call Centers with Arrival-Rate Uncertainty

Chan, Wyean; Ta, Thuy Anh; L'Ecuyer, Pierre; Bastin, Fabian

by Wyean Chan, Thuy Anh Ta, Pierre L'Ecuyer and Fabian Bastin

Reference:

Chance-Constrained Staffing with Recourse for Multi-Skill Call Centers with Arrival-Rate Uncertainty (Wyean Chan, Thuy Anh Ta, Pierre L'Ecuyer and Fabian Bastin), In Proceedings of the 2014 Winter Simulation Conference (A. Tolk, S. Y. Diallo, I. O. Ryzhov, L. Yilmaz, S. Buckley, J. A. Miller, eds.), IEEE Press, 2014.

Bibtex Entry:

@InProceedings{ChanTaLecuBast14,
  Title                    = {Chance-Constrained Staffing with Recourse for Multi-Skill Call Centers with Arrival-Rate Uncertainty},
  Author                   = {Wyean Chan and Thuy Anh Ta and Pierre L'Ecuyer and Fabian Bastin},
  Booktitle                = {Proceedings of the 2014 Winter Simulation Conference},
  Year                     = {2014},
  Editor                   = {A. Tolk and S. Y. Diallo and I. O. Ryzhov and L. Yilmaz and S. Buckley and J. A. Miller},
  Pages                    = {4103--4104},
  Publisher                = {IEEE Press}
}