by Wyean Chan, Thuy Anh Ta, Pierre L'Ecuyer and Fabian Bastin
Reference:
Two-stage chance-constrained staffing with agent recourse for multi-skill call centers (Wyean Chan, Thuy Anh Ta, Pierre L'Ecuyer and Fabian Bastin), In Proceedings of the 2016 Winter Simulation Conference (T. M. K. Roeder, P. I. Frazier, R. Szechtman, E. Zhou, eds.), IEEE Press, 2016.
Bibtex Entry:
@InProceedings{ChanTaLEcuBast16,
Title = {Two-stage chance-constrained staffing with agent recourse for multi-skill call centers},
Author = {Wyean Chan and Thuy Anh Ta and Pierre L'Ecuyer and Fabian Bastin},
Booktitle = {Proceedings of the 2016 Winter Simulation Conference},
Year = {2016},
Editor = {T. M. K. Roeder and P. I. Frazier and R. Szechtman and E. Zhou},
Publisher = {IEEE Press}
}